Customer Service
Personalized and Professional

We are here to help!
To make it easy for you we have convenient hours:
7 AM to 6 PM Monday - Friday.
Saturday 9am to 1pm*(N Main)

We also participate in most major insurance Direct
Repair Programs, easing your “paper work.”  We will
work with them on your behalf.

We use an independent organization to ensure objective
feedback for quality repairs that measure your
satisfaction.

Our Courtesy Shuttle will locally pick you up or
take you to work and back again!  













What to Know Before Having Your Vehicle
Repaired:  
  • Never Drive a car that could be unsafe because of
    damages.
  • You are not required by law to obtain multiple
    estimates.
  • You have the right to go to the repair shop of your
    choice.
  • A Car is one of your largest investments.  Have it
    repaired properly.
  • Professional Shops Will Explain the entire process.  
    Ask about it.
  • Read and understand your policy.  Ask your agent
    to explain it.














How To Pick A Repair Facility:
  • Technical Training: look for I-CAR Gold and ASE
    certifications.
  • Computerized Estimating Systems: assures an
    accurate estimate of cost and labor.
  • Precision Frame and Unibody Equipment.
  • High Level Customer Satisfaction (CSI) Rating.
  • Guarantee/Warranty:  Quality shops will guarantee
    their work in writing (Lifetime).
  • Ask Your Insurance Company or agent for a list of
    shops that they recommend.  

*N. Main Location

























Our locations are designed to provide you with the most
complete service in a professional environment.

Our people receive regular training and certifications for
specific areas.

A Customer Service Rep (our CSR's) will manage all the
details from the moment your vehicle arrives to the moment
we hand you back your keys. They will coordinate with your
insurance company, explain the process, and answer any
question you may have during the repair process.  

Our employees in other departments, from metal repair
technicians and refinishing specialists to parts and paint,
support our CSR's to make sure your vehicle is repaired to
exacting standards.  

Our team of Estimators, Customer Service and Office
Administration personnel will insure your surprises are
minimal, and of course answer the questions you may have.

Here are some answers to common questions

Q: Can you give me a rough estimate over the phone for my
car?

    A: It is really difficult to give even an idea of what
    repairs will cost without actually inspecting your
    vehicle. Many times repairs are “hidden.” and to be
    sure it is returned to a safe condition and looks perfect,
    we have to inspect every area that is damaged.
    Sometimes certain parts can be repaired, others need to
    be replaced. Just stop in and one of our professionals
    will prepare an estimate for you.

Q: I have heard that dealing with a DRP (Direct Repair
Provider) with insurance companies is easier. Are you one?

    A: Yes, we work hand in hand with nearly all major
    insurance companies. This allows us to handle your
    repair efficiently and within their guidelines.

Q: Am I allowed to choose the repair shop I want? I have
heard I have to go to the shop the insurance company
suggests.

    A: You may choose us or any shop you  desire. In
    February 2003 a senate bill, number 551, was passed
    giving you specific rights to obtain repairs wherever
    you choose.  Your insurance company is aware of this,
    and if you’d like a copy you may view and print it by
    clicking on the following link Senate Bill 551.
Copyright, Mike Rose Auto Body, 2006 - 2008
Where Quality Counts