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UNDERSTANDING COLLISION CLAIMS & ESTIMATES
This class helps Insurance Agents develop a thorough understanding
of the claims and repair process to better prepare you to help your
insured when they file a claim. The material includes information
about specific ways you can their insured report their claim and
better understand the estimate. You will learn about things you can
do to ensure the claims and repair process proceeds smoothly,
resulting in improved customer satisfaction and POLICY
RETENTION RATES.
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UNDERSTANDING BODY AND FRAME REPAIR
This class helps Insurance Agents develop a thorough understanding
of the repair process as it relates to Body and Frame repairs. The
information presented prepares you to help your insured as they go
through the repair process with their vehicle. You will learn about
actions you can take to ensure the process goes smoothly and that
your customer’s vehicle is returned to “the same shape and form” as
before their accident. This knowledge helps you provide better
service for your customer satisfaction and POLICY RETENTION. A
shop tour will be provided to help better understand the repair. You
will see the cars in different stages of the repair process from, “Torn
Down” to “Set Up and Measure” on the frame machine.
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UNDERSTANDING COLLISION REFINISHING
This class helps provide Insurance Agents with a clear
understanding of the “Dark Side” of the repair process.
Understanding the number one issue to customers: Paint and Finish
match. The “Paint Factor” class touched on some of the issues, now
its time to be truly Hands On. We will select two volunteers from
the class to get suited up and actually have you help spray some
panels in our Down Draft Paint Booth!! Even if you had attended the
“Paint Factor”, you will receive 2 new credits.
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ETHICAL CONSIDERATIONS OF COLLISION CLAIMS
This class helps Insurance Agents develop a better understanding of
your ethical responsibilities when dealing with your existing
customer's collision claims. The class is designed to provide you
with insight on how to handle ethical-related situations that may
arise when processing a collision claim. The information presented
helps you:
1. Assure fair claims practices are adhered to
2. Improve your understanding of the general auto/collision repair
aspect of property & casualty claims
3. Understand the legal issues involved in collision claims
4. Improve your understanding of how to inspect a vehicle for fraud
prevent
5. Help your policy holders determine the correct coverage
The knowledge gained by attending this course helps you provide
better services for your customers resulting in improved customer
satisfaction and policy retention.
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UNDERSTANDING PAINTLESS DENT REMOVAL
This class provides Insurance Agents with information to help them
understand how PAINTLESS DENT REMOVAL (PDR) techniques
work, how they differ from conventional repair techniques, and how
they HELP them reduce their SEVERITY on smaller claims. Live
demonstration provided by BRETT from “DIMPLES”
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ETHICAL CONSIDERATIONS OF CLAIMS PRACTICES
This class helps Insurance Agents develop a better understanding of
your ethical responsibilities when dealing with the claims practices
of both insures and insureds.
The information presented helps you:
1. Understand the legal issues involved in claims practices
2. Understand the insurer's responsibilities and duties to an
insured when the insured suffers a loss
3. Understand the duties of an insurer from a legal perspective
4. Assure fair claims practices are adhered to
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UNDERSTANDING ADVANCE VEHICLE SAFETY
SYSTEMS
This class provides Insurance Agents with information as its relates
to the advanced safety systems in todays sophisticated vehicles.
They will learn about Front Air Bags deployment, Side Air Bags, ABS
Brakes Systems, Electronics Navigations and Distance Speed
Control. Live demonstration on Air Bags deployment!
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ETHICAL CONSIDERATIONS OF FAIR SALES PRACTICES
This class helps Insurance Agents develop a better understanding of
your ethical responsibilities when dealing with existing customers
and prospects. The information presented helps you:
1. Improve your understanding of illegal sales practices in the
insurance industry
2. Evaluate your sales practices
3. Identify and eliminate any potential unethical situations with
your insureds
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IMPROVING INSURED'S SATISFACTION
This class provides Insurance Agents with information to help create
CUSTOMER SATISFACTION and RETAIN CUSTOMERS from the
moment they answer the phone. They will learn how to better
educate their insureds and help set their expectations when they
are involved in an accident.
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